Medical Receptionist Apprenticeship

For more information regarding this apprenticeship please contact us.

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Closing Date:

30 August, 2026

Expected Duration:

1 Year

Apprenticeship Level:

Intermediate

Number of Positions:

1

Hours per week:

30

Wage Information:

£12,480 a year

Employer's Website:

http://www.luciewedgwoodsurgery.nhs.uk/

Address:

CHAPEL LANE

STOKE ON TRENT

ST6 2AB

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Description

The opportunity to work in the health care sector. To support the medical staff and patients by providing a welcoming presence and performing a variety of tasks.

Training Description:
  • Training will take place at the apprentice’s workplace, supported by Stoke-on-Trent College
  • Level 2 Customer Service Practitioner, including Functional Skills in English and maths if required
  • On average, around 20% of your weekly working hours will be dedicated to your training and development
Full Description:
  • Greeting patients: Welcoming patients and visitors in person or over the phone
  • Scheduling appointments: Making, cancelling, and rescheduling appointments
  • Entering patient information: Entering patient details into IT systems, including demographic information and insurance cards
  • Managing patient records: Ensuring patient records are accurate and confidential
  • Directing patients: Directing patients to the appropriate department or where to go within the facility
  • Answering phones: Answering phones and forwarding calls to the appropriate party
  • Providing information: Providing information on hospital services and procedures
  • Assisting patients: Assisting patients, doctors, and nurses
  • Preparing patients: Preparing patients before their appointments
  • Informing medical staff: Informing medical staff when a patient has arrived or is waiting
  • Handling correspondence: Handling correspondence and file transfers
Outcome Description:

There is no guarantee of a permanent post on completion of training. This will depend on availability at the time. However, the experience will enable the individual to progress within healthcare and the NHS.

Description of Working Week:

Exact working hours to be confirmed.

Skills Required:
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Patience
  • Able to multi-task
Qualifications Required:
  • GCSE English C/4 or above Desired
  • GCSE Maths C/4 or above Desired
Things To Consider:
Employer Description:

Lucie Wedgwood Surgery is an established practice in Burslem, Stoke-on-Trent, providing General Medical Services (GMS) to our patients. We aim to provide quality medical care to patients in Burslem and surrounding areas, with a dedicated team of health professionals. In an increasingly complex NHS, our emphasis is firmly on patient-centred care.
We are a Teaching Practice and are part of the HIPC Primary Care Network.

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