eCommerce Support Administrator Apprentice

Customer & Platform Support:

• Respond promptly and professionally to customers via eCommerce platforms, email and phone
• Handle customer returns and shipment queries, liaising with couriers and the Returns department
• Collaborate with Sales and Purchasing teams to resolve product-related queries
• Work with the Ebay Specialist to ensure timely customer replacements, refunds and credit notes
• Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
• Provide online sales and merchandising support/cover including, but not limited to, raising orders, product reviews
• Assist with new listing across all platforms, including product descriptions, specifications and images
• Maintain and distribute report as required, including Complaints Logs, Returns, refunds and Credits Reports
• Deliver high-quality customer service in line with agreed service standards, understanding and anticipating customer needs
• Maintain up-to-date knowledge of the business, systems, products and processes

Purchasing Administration:

• Support the Assistant Buyer and Purchasing team by raising timely, accurate purchase orders
• Maintain the Config Planner and delivery schedules accurately and with agreed timescales
• Coordinate BBTI orders with B2B customers, ensuring alignment with operational timelines
• Assist with purchasing administration, reporting and data maintenance as required
• Any other tasks deemed necessary to support business needs and/or provide cover for colleagues